Call for Applications: Ensure Citizen Satisfaction Through Interactive Voice Response


 

Date: 21 may 2020 at 2:00pm ET; 11:00am PT
60 minutes

 

Nuance Conversational Interactive Voice Response (IVR) enables human-like interactions that allow individuals to self-serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system naturally, in their own words. Learn how the modern voice combines AI-powered speech engines to enable automated conversations that feel almost human.

Join us for this webinar on how companies that offer a conversational IVR will reduce costs, provide better customer experiences, and maximize return on investment. During this webinar, attendees will learn: 

  • NLU based speech recognition
  • Intuitive call steering
  • Personalized, proactive experience
  • Predictive call handling
  • Application performance reporting