Vacancy for IT Support Engineer ( 6 Month Contract ) in Baku, Azerbaijan


Duties and Responsibilities:

An enthusiastic and experienced individual is required, able to troubleshoot a broad spectrum of technical issues in situ and to develop robust best-fit solutions to a wide range of application support challenges. Applicant must be self-reliant and self-motivated.

Specific duties and expertise as follows:

Familiarity with IT Service Delivery and Service Desk systems eg SLAs, Allocation of tickets, performance monitoring.
Provide Microsoft Windows Server operating system support:

Monitor server performance and availability.
Ensure Windows server availability compliance to Service Level Agreements.
Address operational systems issues including file and share permissions, user accounts and installing applications.
Apply operating system updates, patches and configuration changes.
Maintain Anti-virus applications and updates.
Troubleshoot and diagnose hardware and software issues.
Support to server deployments.

Level 1/2 support of:

VMWare Hypervisor and ESXi systems.
Citrix servers.
Linux server maintenance.
Java Web Applications/Tomcat/Apache.

Able to go on 24/7 support rota and carry on-call telephone 1 week in 4.
Perform related duties as assigned by supervisor.
Maintain compliance with all company policies and procedures.
6 month contract with potential to extend.

Education and/or Work Experience Requirements:

Essential

English - Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office – Word, Excel and Outlook).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Desirable

University degree/Diploma in IT Systems/engineering or related subject.
Microsoft certification

How to apply for this position

To apply for this position please send a full CV to azoffice@eigen-ltd.com