Vacancy for Specialist, Student Academic Support Services (SASS) in Baku, Azerbaijan


Specialist, Student Academic Support Services coordinates the work of academic advisors and counsel students on a variety of academic topics. (S)he reports to and works under the direct supervision and instruction of the Director of Student Academic Support Services.


  • Supports the daily operations of SASS;
  • Assesses the needs of students who apply for assistance from SASS;
  • Assists in the identification of target groups in consultation with academic departments/programs and develops special remediation programs;
  • Manages and maintain online resources and use them as a tool to develop student awareness about provided academic services;
  • Helps to develop content and manage logistics for orientation programs and seminars;
  • Consults on the major change procedure in accordance with existing policies;
  • Guides students within a program of study; provides program procedures, policies, goals and objectives, technical guidance and problem resolution;
  • Serves as a liaison between the SASS, relevant departments, students and advisors;
  • Recruits, supervises, and trains peer tutors and volunteers;
  • Oversees the establishment and maintenance of a database;
  • Analyses existing data regarding students’ performance, finds patterns and gives possible recommendations;
  • Coordinates and reviews students' initiatives to educational support for struggling students;
  • Performs all other related duties as assigned by the immediate supervisor.


  • Bachelor's Degree;
  • Proficient in Microsoft Office with a strong knowledge of Excel;
  • Excellent written and verbal skills. Fluency in Azerbaijani and English;
  • Excellent organizational, quantitative and problem-solving skills;
  • Experience using word processing, spreadsheets and database applications is an advantage;
  • Strong verbal and written communication skills;
  • Able to set priorities and meet deadlines;
  • Strong organizational skills and ability to multitask in a pressured work environment with changing priorities;

Interested candidates are requested to submit, preferably in Word or PDF format, attached to an e-mail message: (1) a letter of interest specifying suitability for the position, when available and minimum expected salary (in AZN), (2) an updated resume and (3) the names, email and business addresses of at least 3 references.
Send materials via e-mail to specifying the Job Title in the subject line. Only shortlisted candidates will be contacted. The cut-off date for application is January 6, 2019.
ADA University offers a competitive remuneration package and attractive conditions of employment of high standard. For more information about ADA University, please visit