Vacancy for Phone Operator in Baku, Azerbaijan


Department:  Front Office

Position: Phone Operator

Employer: Boulevard Hotel Company LLC

Address: Baku, Azerbaijan, Khagani Rustamov street 4 C

Deadline: 15.09.2019

Key Functions

  • Answer incoming calls and direct call to guest rooms, staff, or departments through the switchboard.
  • Receive guest messages and deliver the same to the guest.
  • Log all wake-up call requests and performs wake-up call services.
  • Provide information about hotel services to guests.
  • Know what action to take when an emergency call is required.
  • Monitor automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
  • Assists in reporting telephone equipment or service complaints and problems.
  • Train or assist with training new telephone operators in performance of job duties.
  • To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
  • Setup conference call in different locations and time zones.
  • Provide relay service for hearing-impaired guests.

Requirements

  • Strong Communication skills (verbal, listening, writing).
  • Able to work flexible hours.
  • Able to effectively manage multiple tasks at all times.
  • Must be proficient with computers, MS Excel, Word, Opera PMS programs.
  • Proficiency in Azerbaijani, Russian and English language is an advantage.

Interested Candidates, please send your CV with subject “Phone Operator” to  boulevard.careers@absheronhotelgroup.com until September 15, 2019. Only shortlisted candidates will be invited to the further stages of the recruitment process.