Vacancy for Guest Service Agent in Baku, Azerbaijan


Department:  Front Office

Position:  Guest Service Agent

Employer: Boulevard Hotel Company LLC

Address: Baku, Azerbaijan, Khagani Rustamov street 4 C

Deadline: 07.07.2019

 

Key Functions

 

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

 

 

 

Job Requirements

  • Previous hotel experience
  • Opera program knowledge is mandatory
  • Must be proficient with computers
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work as part of a team
  • Previous experience in cash handling
  • Proficiency in Azerbaijani, Russian and English language is an advantage

 

Interested Candidates, please send your CV with subject “Guest Service Agent” to    boulevard.careers@absheronhotelgroup.com until July 07, 2019.  Only shortlisted candidates will be invited to the further stages of the recruitment process.